TOP 5 IT JOBS APPLY NOW
LIST 1 (IT JOBS)
Technician, IT Services
IT JOBS
American Airlines
Hialeah, Florida, United States
- Resolves and closes tickets/work orders supporting end-user desktops and peripherals
- Responds to customer support issues escalated from the Helpdesk
- Contributes to desktop projects (global installs/upgrades) as a project team member
- Remotely diagnoses and resolves requests utilizing remote tools
- Troubleshoots and collaborates with other departments to assist with infrastructure related issues
- Documents customer interactions in incident management system including asset management
- Recovers data from hard disk drives and/or perform data migration
- Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
- Installs and configures local and network based printers
- Performs preventative maintenance
- Works various shifts, holidays, on-call and travel as required
- Follows management guidance, adhering to IT policy and procedure
- Demonstrates increasing levels of leadership and initiative, identifies areas for technical and process improvement, and is effective at balancing multiple concurrent efforts
- Performs other duties as requested
- Travels, as required
Minimum Qualifications- Education & Prior Job Experience
- Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
- 2 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
- Firsthand experience supporting desktop computers in a Windows/TCPIP environment
Preferred Qualifications- Education & Prior Job Experience
- A+ certification
- MCSE/MCP is a plus
- Previous IT infrastructure experience in Airline/Airport environment
Skills, Licenses & Certifications
- Overall knowledge of all Windows based operating systems including Windows 10
- Familiarity with workflow and with ticketing systems
- Knowledge of VPN connectivity and ability to troubleshoot issues
- Ability to work independently and perform in a collaborative, team based environment
- Must be able to lift at least 50 lbs
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LIST 2 (IT JOBS)
Computer Technician
Valvoline Global Operations
- Serves as the initial contact for reporting technical issues, answering questions regarding upgrades, installations, and other software/hardware/network issues.
- Answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
- Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
- Works with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue. Alerts management to recurring problems and patterns of problems.
- Interacts with internal and external customers
Education Required:
- High school diploma or equivalent; Bachelor’s Degree Preferred
Education Required:
- 1-2 years of customer service and/or technical support in a call center environment; technical support experience preferred
What will set you apart:
- Able to work independently as well as be a team player
- Excellent computer and written/verbal communications skills
- Be intuitive, have great follow through skills as well as Hardware/software troubleshooting abilities.
- Must be able to deal effectively with all types of internal/external customers
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LIST 3 (IT JOBS)
Technical Support Engineer
SMC
Job Description
About the Role :
We are looking for a skilled and experienced Technical Support Engineer to join our team.
The ideal candidate will have over four years of experience in providing high-quality technical support, resolving complex issues, and ensuring excellent service to our customers.
This role requires a proactive problem-solver with strong communication skills, technical knowledge, and a commitment to continuous learning and improvement.
Key Responsibilities :
– Customer Support : Provide prompt, accurate, and courteous technical support via phone, email, and chat to troubleshoot and resolve issues.
– Issue Diagnosis and Resolution : Identify and analyze the root cause of problems, and provide effective solutions to resolve software, hardware, or network-related issues.
– Product Knowledge : Develop an in-depth understanding of the company’s products, services, and technology to assist customers effectively.
– Escalation Management : Collaborate with cross-functional teams, escalating issues when necessary to ensure timely resolution.
– Documentation : Maintain accurate and detailed records of customer interactions and issues in the ticketing system, including troubleshooting steps and resolutions.
– Continuous Improvement : Actively participate in training sessions, knowledge-sharing activities, and process improvements to enhance team efficiency.
– Customer Education : Guide customers on best practices, preventive measures, and product features to enhance their experience and usage.
– Reporting : Generate regular reports on technical support metrics, common issues, and resolution times to improve service standards.
Key Qualifications :
Experience : 4+ years of experience in a technical support or similar role.
Technical Proficiency :
– Operating Systems : Familiarity with Windows, macOS, and Linux.
– Networking : Knowledge of basic networking concepts It jobs (e., TCP/IP, DNS, VPN).
– Software/Hardware Troubleshooting : Proficiency in diagnosing and resolving issues related to software applications, hardware, and devices.
– Databases : Basic knowledge of databases and SQL queries.
– Cloud Services (Optional) : Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus.
– Tools : Experience with ticketing systems (e. , Zendesk, ServiceNow) and remote support tools.
– Problem-Solving : Strong analytical and troubleshooting skills with the ability to think critically.
– Communication : Excellent verbal and written communication skills to effectively interact with customers and internal teams.
– Adaptability : Ability to work in a fast-paced, dynamic environment with shifting priorities.
– Certifications : Relevant certifications (e., CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL) are a plus.
Preferred Skills :
It jobs – Customer-Centric Mindset : Passionate about delivering exceptional service and support.
– Project Management : Experience in managing or assisting with technical projects is advantageous.
– Technical Writing : Ability to create detailed and easy-to-understand support documentation.
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LIST 4 (IT JOBS)
Data Center Technician
Microsoft
Qualifications
Required Qualifications:
- Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required it jobs to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
- 1+ years’ experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Responsibilities IT Jobs
Responsibilities:
- Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
- Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
- Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
- Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others’ work.
- Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
- Embodies our culture and values.
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LIST 5 (IT JOBS)
IT Support Technician , Ops Tech IT
Amazon
Key job responsibilities
The extent of your responsibilities will include but not be limited to:
· Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines.
· Installation, maintenance and support of IT equipment
· Asset and inventory management.
· Liaise with third-party vendors and suppliers to ensure efficient asset management.
· Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
· Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
· Providing technical support/input to site and team projects and initiatives.
· Conducting end user equipment trials and testing.
· Providing assistance to senior engineers as required
Working in shifts and supporting occasional changes in working hours.
BASIC QUALIFICATIONS
– CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
PREFERRED QUALIFICATIONS
– 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience